If you're raising a complaint for the first time, we request you to kindly do any of the following:

Please note, escalation of complaint can only be valid if you’ve already used the above email or number to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:

Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our Senior Manager.

In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.