LEVEL 01:
Complaint for the first time
If you're raising a complaint for the first time, we request you to kindly do any of the following:
Write to us at [email protected]
Or call us at +91-9076057809
So that our team of experts can help resolve your complaint or issues as soon as possible.
LEVEL 02:
Escalation of Complaint to Grievance Redressal Officer
Please note, escalation of complaint can only be valid if you’ve already used the above email or number to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:
Grievance Redressal Officer: Ms. Anshika Gupta
[email protected]
+91-9076058709
LEVEL 03:
Escalation of Complaint to Senior Manager
Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our Senior Manager.
Senior Manager: Pravin Rathod
[email protected]
+91-9076096109
LEVEL 04:
Escalation to RBI
In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.
To report and track unauthorised financial activities: https://sachet.rbi.org.in/home/index
For complaints related to our services: http://cms.rbi.org.in/
LEVEL 01:
Complaint for the
first time
If you're raising a complaint for the first time, we request you to kindly do any of the following:
Write to us at [email protected]
Or call us at +91-9076057809
So that our team of experts can help resolve your complaint or issues as soon as possible.
LEVEL 02:
Escalation of Complaint to
Grievance Redressal Officer
Please note, escalation of complaint can only be valid if you’ve already used the above email or number to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:
Grievance Redressal Officer: Ms. Anshika Gupta
[email protected]
+91-9076058709
LEVEL 03:
Escalation of Complaint to
Senior Manager
Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our Senior Manager.
Senior Manager: Pravin Rathod
[email protected]
+91-9076096109
LEVEL 04:
Escalation to RBI
In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.
To report and track unauthorised financial activities: https://sachet.rbi.org.in/home/index
For complaints related to our services: http://cms.rbi.org.in/